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Recreation Authority Policies

PROGRAM POLICIES: 
Program Payment: Fees are due at the time of registration.
Program Registration: A parent/guardian or grandparent must register anyone under the age of 18 years old. Special Events and Trips are an exception. 
Registration Deadline: Sometimes programs are cancelled because patrons wait too long to register. Most programs, unless otherwise noted, will have a registration deadline of two business days prior to the program start date (example: if the program is scheduled to start on a Friday, registration deadline will be on Wednesday. Monday program start dates will have a registration deadline of the prior Thursday). Please register early to avoid disappointment. 
Late Registration Policy: Registration may be taken after the deadline, if in fact, the program has reached their minimum and there is space available. Waiting to register until the deadline does not guarantee you a spot in the program; the program may already be full. Registrations accepted after the deadline will be assessed a $5 late fee. 
Recreation Authority Program Cancellation: The Recreation Authority of Roseville & Eastpointe reserves the right to cancel any class or program and a full refund will be processed. Online or Credit/Debit registration refunds will be less the additional processing fee. Classes or programs will be cancelled prior to the day of class in order to give registered participants adequate notice. However, if a class is scheduled to start on a Monday, notice will be given on the prior Friday. If a program is cancelled after a program has started, a refund will be issued based on the number of classes that are missed. If a program's time and dates are altered by the Recreation Authority after the program has started and you are no longer able to attend the program due to the change, it is the responsibility of the household to contact the Recreation Authority within seven business days following the notification of the program change to receive a pro-rated refund. 
Individual Cancellations: Should a participant need to cancel out of a class or program a $5 processing fee will be held and a refund or credit will be issued based on time of refund request. any refund for a class must be requested before the second session of the registered class. Full refunds minus  a $5 processing fee will only be available before the second class or prior to class starting. NO REFUNDS will be given after the second class has started. Online or Credit/Debit registrations will be less the processing fee paid at the time of registration on top of the department processing fee. Sports league refunds will have an additional uniform fee processed, this uniform is yours and will be available for pick up once it is sorted by the Recreation Authority staff. If any class or activity includes a uniform or materials fee, this fee will not be refunded. Refunds will not be given for special events unless it is determined by the Recreation Authority.
Refund Return: A refund check will be processed and mailed 3-4 weeks following the request for the refund. 


RENTAL POLICIES: 
Room Security Deposit: A $100 deposit is required for Rooms 1, 2, 3, and the Birthday Party Package; a $200 deposit is required for the Activity Center and Multi-Purpose Room. 
Non-Refundable Deposit: A "hold" deposit of $50 is required on top of the security deposit for all room rentals. A "hold" deposit of $20 is required for all gymnasium rentals. These deposits are non-refundable and go towards your rental balance. 
Birthday Party Package: Includes a 5-hour rental in Room 2 and a 2-hour rental in the gymnasium. Bounce houses or petting farms are NOT permitted for rentals. No food is allowed in the gymnasium. 
Pavilion Rentals: Rental fee is due in full at the time of booking. Cancellations must be made at least five business days in advance; a $20 service fee will be held for all pavilion rental cancellations. 
Rental Request Deadline: If a rental is requested less than ten business days of the event date, the rental time must be within the pre-scheduled time for the building or park staff hours of that day. No pavilion rentals may be booked if there is not a pre-determined staff scheduled for that park on the requested date. Rentals booked less than ten business days from the reservation date will be assessed a $25 surcharge. 
Cancellation Policy: Room, gymnasium and pavilion rentals must be cancelled at least five business days in advance to receive a refund. Refunds will be less the hold deposit and any credit/debit service fees. Refunds may take 3-4 weeks to process and will be mailed to the contract holder directly. Cancellations of less than five business days will not be issued a refund. Reservation date may be rescheduled at no additional charge, pending availability. Rescheduling a date must be done at least three business days prior to the current reservation date. 
Remaining Balance for Room/Gymnasium Rentals: The balance must be paid ten business days prior to the rental. If the rental fee is not paid ten business days in advance, a $25 late fee will be assessed. If the balance is paid ten business days or less - the payment must be in cash, money order or credit/debit - no personal checks will be accepted. 
Items/Services Not Permitted at Recreation Authority Center: Professional decorators, event planners, DJ's, bands, bounce houses, petting farms, alcohol, candles (live flame), and table confetti/glitter/hay are NOT permitted in any room.
Park Alcohol Policy: Alcohol is NOT permitted in Roseville parks. Beer and wine is permitted in Eastpointe parks. Glass is not permitted in any park at any time. 
Entertainment Policy: Additional entertainment that requires liability insurance, such as bounce houses/inflatables, petting farms, pony rides, trains, dunk tanks, gaming trucks, concession items and tent/table/chair rentals are NOT permitted for rentals. Entertainers such as clowns, magicians, face painters or characters are permitted for rentals. A notice of entertainers is appreciated, but not required. 
Day of Event: Responsible party (contract holder) must be on site for the entire rental, the room/gymnasium or pavilion will not be available until renter arrives. 
Additional Contract Holder: One additional contract holder may be added to a reservation contract. A request form must be filled out and submitted to the Recreation Authority Main Office staff prior to the additional persons being added. The fee to add an additional contract holder is $25 per rental.
Security Deposit Return for Room Rentals: Deposit will be refunded and mailed 3-4 weeks following the rental date, provided the condition of the room does not require additional maintenance, renter does not exceed rental period and contract requirements are adhered to. If renter contract requirements are not adhered to, amount withheld from deposit is made by the discretion of the Recreation Authority.